Privacy Policy

Last updated: July 14, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Item Info & Pricing

NCA GRILLS reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, NCA GRILLS will not refund the difference to the customer.

Quote Policy

Prices on quotes are good for 7 days from the date sent to you, except when there is a price increase by the manufacturer. In the event of an increase from the manufacturer, your quote will be updated to the new price and the sales representative you worked with will follow up to discuss available options.

Definitions

For the purposes of this Privacy Policy:

Shipping Limitations

Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff!

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

No Restocking Fee

Most companies charge a 15% or more restocking fee. We think that is wrong.

† Not all items qualify for our Simple Shipping program.
* This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. NCA GRILLS reserves the right to choose the delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb-side delivery and lift gate service. Our Shipping Policy does not apply to items that require you to call for pricing, as these sometimes require special delivery considerations.

How We Handle Shipping

We reserve the right to choose which freightway carries your shipment. We don’t, however, control the shipping companies themselves (whether it’s a standard courier or a freight carrier — more on that last one in a minute). Once a shipment is in the hands of the delivery company, we can’t change shipping addresses or arrange for delivery to happen on a certain day. We can provide approximate delivery times, but that’s only based upon the information the delivery company makes available to us.

Incorrect Addresses & Failed Freight Deliveries
If any item is shipped and returned because it’s not deliverable on account of an incorrect address, you’ll be responsible for shipping both ways. If an item shipped via freight is returned because the freight company couldn’t reach your residence, this will be considered a return, and the order will be subject to our regular return policies.

Sales/Use Tax
Items sold by NCA GRILLS and shipped to locations in the US, including territories may be subject to tax. Below is a non-exhaustive list of states NCA GRILLS is required to collect and remit sales tax to: